IT support and repair in Staines-upon-Thames and across Spelthorne
Based in Staines-upon-Thames. Covering all of Spelthorne — Ashford, Sunbury, Shepperton, Stanwell — plus Egham, Feltham and Windsor.
Laptops, desktops and Macs — repairs, upgrades, virus removal, data recovery, home networks and printers. Small-business IT as well.
Free diagnostics when you bring it in, a fixed price agreed before any work starts, and most jobs finished in one to three days.
Gaming PCs and performance tuning.
- Price agreed before any work starts
- On-site, in-shop or remote
- Guarantee on the work and support after
Services
Eight areas of work, and the list is not exhaustive. If your problem is not on it — ask anyway.
Laptop repair Screens, batteries, hinges, overheating and liquid damage.
- Laptop will not turn on — free diagnosis of power, battery, memory and drive
- Screen and display panel replacement
- Battery replacement
- Keyboard replacement
- Hinge repair and replacement
- Charging port faults — modular connectors replaced, soldered ones diagnosed and referred on
- Fan replacement and cleaning
- Overheating, throttling and noise — cleaning and thermal paste
- Thermal pad replacement
- Liquid damage assessment and drying
- Casing part replacement
- Not holding charge, not detecting the charger
Desktop & PC building Builds to budget, upgrades and PCs that will not start.
- Gaming PC built to your budget
- Workstation builds
- Component selection and upgrade advice
- Graphics card installation
- Power supply replacement
- Cooling and case fan upgrades
- Thermal paste replacement on CPU and GPU
- Cable management and rebuilds
- PC will not start, no display, boot loops
- Pre-purchase check on a used PC or laptop
Windows, macOS & Linux Installation, recovery, migration and speeding things up.
- Windows installation and reinstallation
- Windows 10 to Windows 11 migration
- Windows 11 hardware compatibility check
- macOS installation and recovery
- Linux installation and dual boot
- Drivers and updates
- Blue screens, boot errors, bootloader repair
- Optimisation and speed-up
- Forgotten Windows password reset
- New PC setup out of the box
- Office software installation
Data, backup & recovery Getting files back, moving them, and keeping copies safe.
- Data recovery from a failed drive (logical damage)
- Deleted file and photo recovery
- Data transfer from an old PC to a new one
- Backup setup, local and cloud
- Migration to OneDrive and Google Drive
- HDD to SSD cloning with the system kept intact
- Photo and video archive organisation
- Secure data wiping before selling a device
- Regaining access to email and accounts
Security & malware Virus removal, scam recovery and sensible protection.
- Virus and malware removal
- Adware and browser hijacker removal
- Ransomware impact assessment
- Check-over after a scam — “tech support called and asked me to install something”
- Home PC security audit
- Parental controls
- Password manager and two-factor authentication
- VPN setup
Home network & devices Wi-Fi that reaches, printers that print, devices that connect.
- Router and Wi-Fi setup
- Dead zones fixed, mesh systems
- Ethernet cabling and powerline
- Printer and scanner setup, including networked
- NAS setup
- Second monitor and docking stations
- Webcam and microphone for remote work
- TV boxes and smart devices
- Moving data between phone and PC
Gaming & performance Frame rates, peripherals, streaming and stutter hunting.
- FPS tuning for CS2, Valorant, PUBG, Fortnite
- Peripheral setup
- Streaming setup (OBS)
- Overclocking and undervolting with temperatures watched
- Diagnosing freezes, stutters and frame drops
Training & support Learning your own computer, at your own pace.
- One-to-one computer training, no jargon
- Dedicated, patient help for older users
- Remote support over a connection
- One-off advice before buying equipment
Why people trust the work
A one-person workshop lives on its reputation, so here is what stands behind it.
DBS checked
I hold a DBS check through volunteering with Surrey Police. If you are arranging repairs for a parent or grandparent, you are welcome to ask to see it before I come round.
A local workshop, not a call centre
Based in Staines-upon-Thames, TW18. Your laptop stays in Staines. One person from start to finish, and most jobs are done in one to three days.
The price is agreed before work starts
You get the likely cost and timeframe up front. If the job turns out to be different once it is opened up, you hear about it before anything is spent, not afterwards.
Russian and Ukrainian spoken
Мастер говорит по-русски. Майстер говорить українською. Explaining a fault is hard enough in your own language — you are welcome to use it.
Open seven days, 09:00–20:00
Drop-off is by appointment, so someone is there when you arrive rather than out on a call. On-site visits can be arranged early or late if the working day makes them impossible.
Pricing
Labour, in full. No ranges to negotiate down from.
Contact
Send the form and it comes straight to me by email. WhatsApp and the phone work too, whichever suits you.
Staines-upon-Thames, TW18 · Full address is given when you book a drop-off.