Small business

IT support for small businesses in Staines

Support sized for businesses that are too small for a managed service contract and too busy to have someone in-house — cafés, salons, dental practices, small retail, gyms, estate agents, studios and offices of a handful of people.

On site across Ashford, Sunbury, Shepperton, Stanwell, Egham, Feltham and Windsor, and remotely anywhere in the UK.

What gets looked after

The whole of the small setup, rather than just the computers — most of the calls that stop a small business trading are not about a PC at all.

  • PCs, laptops and workstations
  • Printers and scanners, including networked and shared
  • Tills and EPOS systems
  • Wi-Fi, routers and wired networking
  • CCTV systems
  • Backups, on site and in the cloud
  • Microsoft 365 accounts, mailboxes and shared files

New starters and workstation setup

Getting someone productive on their first morning rather than their third.

  • Machine prepared, named and updated before the start date
  • Accounts, mailbox and shared drives set up in advance
  • Software the role actually needs, installed and licensed
  • Printers and Wi-Fi connected and tested
  • Leavers handled properly: access removed, data retained, device wiped

Managed backup and recovery

The point of a backup is the restore. Plenty of small businesses have a backup running that has never once been tested against a real failure.

  • Backup set up for the things that would actually hurt to lose
  • Both a local copy and an off-site one, so a single fire or theft is not the end
  • Restores tested rather than assumed
  • A written plan for what happens if a machine dies mid-trading
  • Help recovering after ransomware, hardware failure or a lost device

Automation and AI, where it actually pays

Alongside keeping the machines running, the same person builds the small automations that give a few hours a week back: enquiries answered from your own documents with a member of staff approving every reply, invoices extracted and posted to Xero or QuickBooks, leads landing in the CRM instead of a shared inbox. It starts with a free 20-minute look at one process you do by hand every week, and a written quote before anything is built.

  • Email and enquiry assistants drafted from your own templates, with a person pressing Send
  • Invoices and documents read, checked and posted to your accounts package
  • Website and form leads into the CRM with an automatic first reply
  • A one-page AI usage policy for the team, so nobody pastes customer data into a chatbot
  • Examples and code on request; you own everything that is built

How it is charged

Published rates, so you can work out the cost before getting in touch. Tell me roughly how many machines there are and how far out you are, and you will have a firm figure the same day.

  • Block of 10 hours, drawn down as needed — £400
  • Monthly retainer, café / salon / studio of 3–8 devices — from £150 a month
  • Monthly retainer, office of 10–15 people — from £500 a month
  • Ad-hoc call-out — £50 an hour on site, £40 an hour remote
  • Invoiced and paid by bank transfer