Built around shift work
A large share of Stanwell works shifts at or around the airport, which makes the standard nine-to-five repair shop close to useless. Drop-off, collection and return can be arranged around when you are actually awake and at home, and updates come by message so you are not obliged to ring during a shift.
Machines that have to be ready when you are
If your laptop is what you use to check rosters, book leave, do coursework and speak to family abroad, being without it for a week is not a minor inconvenience. Faults get diagnosed quickly and, where a part has to be ordered, you are told the wait before committing rather than after.
Staying in touch with family abroad
A lot of the work here is getting video calling, messaging and photo sharing working properly and staying working — cameras and microphones that were never set up, storage that filled long ago, accounts locked out and unrecoverable. Unglamorous jobs that matter more than most.
What comes in from Stanwell most often
Practical, everyday work, on timings that suit shifts.
- Laptops that have become too slow to be usable
- Storage full and photos with nowhere to go
- Video calling, camera and microphone setup
- Locked accounts and lost passwords recovered
- Virus removal and checks after a scam call
- Battery and charging port replacement
- Wi-Fi and router setup
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