What can be done remotely
Almost anything that does not need a screwdriver:
- A slow or noisy computer tuned up: start-up programs, background clutter, disk space, updates and drivers
- A new PC or laptop set up the way you want it: accounts, programs, privacy, no adverts or trial software
- Windows made yours: notifications, default apps, and everything that annoys you switched off
- Programs installed and configured: Office and Microsoft 365, browsers, antivirus, work software
- Email and accounts recovered and set up: Outlook, Gmail, Microsoft and Apple
- A check-over after a scam call or a suspicious message, with any remote access tools left behind removed
- Printers and scanners the computer can no longer find
- Games and graphics settings tuned for smoother frames
- Backups set up, so the next problem is not a disaster
How a session works
You get in touch first, describe what is happening and agree the likely cost. At the agreed time you open a screen-sharing program from its official website and read out a one-time code. You see everything that happens on your screen and can end the session with one click at any moment. When it ends, the access ends with it: nothing permanent is left on the machine unless a business asks for it as part of a care plan.
How to check it's really me
Scammers call first, say they are from Microsoft, BT or your bank, and ask you to install remote access software. A real session works the other way round:
- I never call, text or email you first about a computer problem. If someone does, hang up, even if they say they are from blagotech.
- You start every session. You contact me on the number or email on this website or on my Google Maps listing, then open the screen-sharing program yourself from its official website.
- You see everything I do and can end the session with one click at any moment.
- I never ask you to open online banking while I'm connected, never ask for passwords or one-time codes, and never ask for payment by gift card, crypto or a transfer to someone else's account.
- No unattended access: the connection ends with the session, unless a business asks for it in writing as part of a care plan.
- At the end I show you how to remove the program.
- Think a scammer has already been on your computer? Call your bank straight away (159 connects you to most UK banks), then report it to Report Fraud on 0300 123 2040 or at reportfraud.police.uk. In Scotland, call Police Scotland on 101.
Set up the way you want it
Every new machine arrives with things nobody asked for: adverts in the Start menu, trial antivirus, tracking switched on, a dozen programs starting with Windows. In a session they are removed or switched off, and what you actually use is installed and put where you will find it. If you would rather do it yourself, SimpleTool, the free Windows tool on this site, covers the basics.
Common jobs right now
Two changes with deadlines that a lot of people are dealing with:
When remote is not enough
Some faults need hands: a worn-out battery, a failing drive, a machine that will not start or connect at all. Around Staines-upon-Thames that becomes a visit or a drop-off, with the remote groundwork already done. Elsewhere in the UK you get a straight answer about what is wrong and what a local repair should reasonably cost.
Who you'll be talking to
I'm Daniel, and I run blagotech on my own from Staines-upon-Thames. No call centre and no ticket queue: the person you message is the person on your screen, and the one who still answers a week later. Sessions run in English, Russian or Ukrainian.
What it costs
Remote help is £40 an hour, and the first fifteen minutes are free. The likely time is agreed before the session, and if it is going to take longer, you hear that before any more time is spent. No fix, no fee: if it cannot be sorted remotely, you pay nothing for the attempt. Why £40 an hour: I work on my own, with no office, call centre or sales team for you to pay for.
See the full price list
